1. INTRODUCTION

Your purchase of any of the products, offered on this Site (respectively Products) is subject to these Terms of Supply and by placing an order for any Product  you agree to be bound by them. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

In respect of any orders that are placed by telephone, by correspondence or in person, our standard terms applicable to such ordering methods in force from time to time will apply to those orders (and only to those orders) and not these Terms of Supply.

We reserve the right to change these Terms of Supply from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These Terms of Supply were last updated on 14th February 2020.

2. SUPPLIER OF PRODUCTS AND SERVICES

Unless otherwise stated on the Site, the supplier of any Products you order is Academic Gowns Pty. Ltd., whose company details are set out in our Website Terms of Use. Our company  ABN 71 639 125 741

3. PRODUCT INFORMATION

Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require or have special requirements (for example an extra-small outfit), we recommend that you Contact us prior to placing an order, and we will do our best to try to help you.

5. ORDERING AND AVAILABILITY

Products may be ordered on the site, via email or calling us.

After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number (Order Confirmation). Please note that this does not mean that your order has been accepted. Your order constitutes only an offer to buy from us (as the case may be). All orders are subject to acceptance by us. We are not obliged to accept your order and may, in our discretion, decline to accept any order.

All stock is subject to availability.

If, for any reason, we are unable to accept your order (for instance, because of insufficient stock or a Product has been discontinued), we will notify you by email.

Where we accept your order for purchased Products, we will be under a legal duty to supply you with goods that are in conformity with the contract that arises from that order.

6. CHANGES TO ORDERS

If you wish to change your order, you should Contact us as soon as possible, and we will do our best to try to help you, but please note that, due to availability and other constraints we may not always be able to accommodate changes and we reserve the right to charge you an administration fee (which we will notify to you) if we do so. Requests for exchanges cannot be considered beyond 14 days after your order is delivered.

If you are resident overseas, you are responsible for liaising with customs authorities to ensure that any Products returned to us for exchange (where we agree to this) are returned under the appropriate duty relief so as to ensure that any exchanged items despatched by us do not attract further duty charges.

Nothing in this section affects your right to cancel your order within the Cooling-off period.

7. DELIVERY

Purchased Products will be delivered to the delivery address you specify in your order.

Products comprised within the same order cannot be delivered to different addresses. Orders cannot always be delivered to PO Box or similar addresses.

Deliveries are made by courier and take place on Monday to Friday, excluding public holidays, usually within the hours of 8am and 6pm. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

It would be helpful if you would provide an address where someone will be in during the working day (for example, a work address). We are not responsible for any delay in delivery caused by the unavailability of someone to take personal delivery of an order that needs to be signed for. It is your responsibility to contact the post office or relevant courier company as applicable to arrange the collection or delivery of Products that could not be delivered because you were not in.

Products ordered will be at your risk from the time of delivery. Ownership of purchased Products will also pass to you on delivery, provided we have received full payment of all sums due in respect of the Products, including delivery charges.

8. PRICING & PAYMENT INFORMATION

Can I receive an FOB or DDP (delivered) price/quote?

- Yes. Usually the prices we offer our customer are FOB. We can also give you a delivered price but we will need a desired delivery address and the quantity of the order so we can give a more accurate price.

What are our payment terms?

- We accept both Letter Credit (L/C) and Bank Transfer (TT) as a method of payment. We can also accept PayPal for sample fees or small orders. For T/T payments, we require a 30% deposit of the full invoiced amount of your order, which should be in order for us to start production; and the remaining balance must be paid after we have finished your production but before your order has shipped.

9. HIRE PRODUCTS, COLLECTION AND RETURNS

Hire Products will be ready for collection on the date of the Ceremony from Academic Gowns collection area set aside by your institution. On the inside of the hire Products will be a ticket with your name and reference number on it. Please do not remove this ticket, as it will be needed to register the return of the hire Products after the Ceremony.

During the hire period, you are responsible for the safekeeping of the hire Products. You agree to take care of the hire Products and expressly agree not to throw mortarboards or any other academic head dress in the air.

Hire Products that are not subject to agreed extra hire time (see below) must be returned on the date of the Ceremony to the Ede & Ravenscroft collection area set aside by your institution or, in the case of Middle Temple, to Ede & Ravenscroft’s shop in Chancery Lane, London by the day after the date of the Ceremony.

For an extra charge as specified on Site, and when ordered at the time you place your order (unless we agree to a subsequent change (see Changes to orders) you may keep your hire Products for an extra seven days after the Ceremony. In that case, you have the responsibility for returning the hire Products to us in the postage-paid bag provided and you should obtain and retain proof of postage when you do so. Hire Products must not be taken out of the United Kingdom. Please note that extra hire time is not available for legal dress hire Products.

Overdue returns will incur an extra charge at the rate of ½ the original hire fee per week or part thereof.

You will be liable for the full retail price of the hire Products in the event of any damage or loss occurring due to your failure to take proper care of them or in the event that the hire Products are not returned, in which case, we may debit your credit or debit card (where payment has been made by such method) for the sum due and will inform you (by email) that we have done so.

10. COOLING-OFF PERIOD

You may cancel your order for purchased Products (except for Products that have been personalised or made to your own specifications) at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you receive the Products. No administration fee will be charged if you cancel within the 14-day period. If the Products have been despatched you, you must return them to us (see Returns).

You may cancel your order for hire Products within 14 days after the date we send you the Order Confirmation, but you will lose this right if the Ceremony takes place before then because, in that case, you acknowledge and request that the hire Products will be made available at the Ceremony (i.e. within the 14-day period) and our hire services will then be complete. However, if you place your order early enough so that, even after the above 14-day period, there are more than 7 days before the Ceremony, then you may still cancel after the 14-day period and up to 7 clear days before the Ceremony, but we reserve the right to charge you an administration fee (which we will notify to you). No administration fee will be charged if you cancel within the 14-day period.

If you cancel your order within the cooling-off period, you will receive a refund in accordance with our Refunds policy.

To cancel your order, you must:

• Contact us, giving us your name, address and order reference and stating that you wish to cancel; or

• complete our Cancellation Form and return it to the address specified in that form.

Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

11. RETURNS (PURCHASED PRODUCTS ONLY)

If you cancel your order within the Cooling-off period, you must return the Products to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled in accordance with our Refunds policy.

You should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel) and then return it to us, either by courier or by a form of certified mail, to the following address:

Academic Gowns Pty Ltd

Level 1 1004 Victoria Road,

West Ryde, NSW, 2114

 

We advise that you take out enough postal/carriage insurance to cover the value of the contents.

Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Products to us.

12. REFUNDS POLICY

Please refer to the Cooling-off period for your rights of cancellation.

If you cancel your order within the Cooling-off period, we will refund the price paid (subject to any deduction we are entitled to make due to your use of or damage to the Products). If you received any promotional or other discount when you paid, the refund will only cover the amount you actually paid.

If the Products have been despatched to you, the refund will include the cost of standard delivery, but we will not refund your cost of returning the Products to us. The refund will be less any amount we are entitled to deduct in accordance with our Returns Policy.

We will refund any money using the same method originally used by you to pay.

13. FAULTY PRODUCTS

If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged, defective or faulty, you should Contact us as soon as possible, giving us your name, address and order reference and details of the problem.

Nothing in this section affects your legal rights.

14. OUR LIABILITY

Nothing in these Terms of Supply shall limit or exclude our liability to you:

for death or personal injury caused by our negligence;

for fraudulent misrepresentation;

for breach of any statutorily-implied term as to ownership of the Products; or

for any other liability that may not, under Australian law, be limited or excluded.

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer shall not exceed the price payable for the purchase or hire of the relevant Products (as the case may be) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.